The customer service via LIVE chat with real people (yes, I had two people providing chat support) prior to purchasing anything was a.w.e.s.o.m.e. I asked a lot of questions and received answers to all of them – in depth and explained in easy to understand language. The product I selected was a great price compared to other sites I priced. The chat experience was unparalleled and priceless. That chat alone sold me on Cert Pep.